Matrixx Water Softener Support

Use only Extra Course Grade or Crystal Solar Salt (99.8% Pure) water softener salt. Check the salt level monthly. It is important to maintain the salt level above the water level. Salt should be filled, used completely, and refilled. Salt should not be “topped off” each month. It is better to completely fill the tank with salt (full is 2” below the top of the white safety float tube in the tank”) then use the salt until water can be seen on top of the salt. Then refill the salt.

Humidity or wrong type of salt may create a cavity between the water and the salt. This action, known as “bridging”, prevents the brine solution from being made, leading to the water supply being hard.

If salt bridging is suspected, carefully pound on the outside of the brine tank or pour some warm water over the salt to break up the bridge. This should always be followed up by allowing the unit to use up any remaining salt and then thoroughly cleaning out the brine tank. Allow two hours to produce a brine solution, then manually regenerate the softener.

In the event that the system runs out of salt, refill the system with salt and remove the lid on the white brine safety tube in the salt tank. Then pour 5 gallons of warm water in the white brine safety tube and put the lid back in place. Allow the water to sit in the tank for about 4 hours. Then manually regenerate the system. Once the system is done regenerating, repeat the process allowing 4 hours between manual regenerations. This will bring the resin back to full charge and ready to work automatically again.

Included with your US Water Systems softener is 1 - 16oz bottle of ResKleen Resin Cleaner. This does not need to be added at the time of install but every month thereafter for city water and every 2 weeks thereafter for well water. This is a specially formulated water softener cleaner that is NSF Certified as safe. It protects your investment and helps your water softener to operate more efficiently and longer. On city water, pour a bottle in the brine well every month. On well water, pour a bottle every two weeks. If water quality is subpar, you can add more often to maintain optimum efficiency.